These terms cover Henry's texting channel (iMessage and SMS). They apply alongside our Terms of Service, Acceptable Use Policy, and Privacy Policy whenever you exchange text messages with Henry. The texting channel is operated by Henry AI Technologies LLC, 2810 N Church St STE 90844, Wilmington, DE 19802.
Program description
Henry can work with you over text message the same way it does in the web app, the mobile and desktop apps, Slack, or Microsoft Teams. Once you link and verify your phone number, messages you may receive from Henry include: a one-time verification code; answers, follow-ups, and confirmation requests in response to messages you send; and, only while proactive texts are enabled in your settings, messages Henry initiates such as task results, reminders, and scheduled check-ins. Messages are conversational and are generated or sent using automated technology. Henry does not send marketing or promotional text messages.
You can text Henry words, photos, PDFs and other files, and voice messages. Voice messages are transcribed so Henry can respond to them. Photos and PDFs of documents you text to a personal workspace are read by Henry, and the original file is kept in that workspace's private document wallet as described in the Privacy Policy.
Henry texts you from a dedicated Henry phone number. If you link the same phone number to more than one Henry workspace (for example a work workspace and a personal workspace), each workspace texts you from its own Henry number, so each is a separate thread in your Messages app and nothing you say to one is shared with the other.
In a personal workspace, Henry also sends reminders derived from the dates you tell it about (renewals, expirations, birthdays) and follow-ups it has promised you. Reminders Henry initiates are held during your quiet hours, by default 9 PM to 8 AM in your home timezone, and sent when the window ends; a reminder you asked for at a specific time is sent at that time. You can change your quiet hours or timezone by telling Henry.
Consent and how you opt in
You enroll yourself: add your phone number in Henry, then confirm you control it, either by sending Henry a text from that number or by entering the verification code we text you. Only a number confirmed in one of these ways is enrolled. By enrolling, you expressly consent to receive automated text messages from Henry at that number for the purposes described above. Consent to receive texts is not a condition of creating an account, purchasing anything, or using Henry; every other Henry channel works without it.
If you enroll a number on behalf of your organization's workspace, you confirm that you are authorized to do so and that the number is assigned to you.
Your responsibilities
- Only link a phone number you own or are authorized to use, and tell us if you give up the number so we can unlink it. If your number is reassigned to someone else and you have not told us, that person may receive messages intended for you.
- Verification codes are for you alone. Never share a code; we will never ask you for one.
- Anyone with access to your phone or your messaging apps can text Henry as you, including confirming actions in your connected tools. Protect your device accordingly.
- Do not use the texting channel to send unsolicited or bulk messages to other people or to relay content to anyone who has not agreed to receive it.
Message frequency and rates
Message frequency varies and depends on how you use Henry and what you ask it to do. Message and data rates may apply under your mobile plan; those charges are between you and your carrier. Henry does not charge separately for text messages, but the work Henry does in response to a text consumes credits like any other Henry conversation.
Stopping and resuming
Reply STOP to any message from Henry and texting pauses immediately; you will get one confirmation text and nothing further. You may also reply STOP ALL, STOPALL, UNSUBSCRIBE, END, or QUIT. CANCEL is not a stop word: replying CANCEL drops a pending approval and texting continues. Reply START (or UNSTOP or RESUME) to resume. You can also turn off proactive texts or unlink your number entirely in your Henry settings at any time. Opting out of texting does not affect your Henry account or any other channel.
Getting help
Reply HELP (or INFO) to any message for program information and contact details, or email support@usehenry.ai.
Supported carriers and availability
The texting channel currently supports United States phone numbers on major US carriers, including AT&T, T-Mobile, Verizon, and their affiliated networks. Availability elsewhere may vary. Messages to and from Apple devices may be delivered as iMessages; other messages are delivered as SMS or MMS. Carriers are not liable for delayed or undelivered messages.
AI-generated responses
Texts from Henry are generated by AI and can be wrong, incomplete, or out of date. Do not rely on a text from Henry as professional advice, and review consequential information before acting on it. When Henry asks you to confirm an action in a connected tool by text, replying yes carries the same effect as confirming in any other Henry surface.
Delivery
Text messaging depends on mobile networks and messaging platforms that we do not control. Messages may be delayed, undelivered, or arrive out of order. Do not use texting for anything time-critical, emergency related, or safety related. Henry cannot contact emergency services.
Privacy
Your phone number, the messages you exchange with Henry, and any photos, files, or voice messages you send are handled as described in our Privacy Policy. Messages are relayed through our messaging provider and processed by our AI providers to generate responses. We do not sell your phone number, and we do not share it with third parties for their own marketing purposes. Mobile opt-in data and consent are never shared with third parties for marketing.
Suspension and changes
We may suspend or end texting for a number, or change or discontinue the texting channel, at any time, including to prevent abuse, comply with carrier or messaging platform requirements, or comply with law. We may update these terms; the date above reflects the latest revision, and continued use of the texting channel after a change constitutes acceptance.
Contact
Questions: support@usehenry.ai, or write to Henry AI Technologies LLC, 2810 N Church St STE 90844, Wilmington, DE 19802, United States.